# Privacy Policy

**Effective Date:** April 10, 2026  
**Last Updated:** April 9, 2026

## 1. Introduction

Prep+ by LCSWvibes ("Company," "we," "us," or "our") operates the Prep+ by LCSWvibes website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our service.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

## 2. Information We Collect

### 2.1 Information You Provide Directly

**Account Registration:** When you create an account, we collect your name, email address, and password.

**Payment Information:** When you subscribe to a paid plan, we collect payment information through Stripe, including credit card details. We do not store full credit card numbers; Stripe handles all payment processing securely.

**Profile Information:** You may optionally provide additional information such as your selected exam (LBSW, LMSW, LCSW) and study goals.

**Communications:** When you contact us for support, we collect your message and any attachments.

### 2.2 Information Collected Automatically

**Usage Data:** We collect information about how you interact with our Service, including:
- Questions you answer
- Your answers and correctness
- Time spent on questions
- Features you use
- Pages you visit

**Device Information:** We collect information about your device, including:
- Device type and operating system
- Browser type and version
- IP address
- Device identifiers

**Cookies & Tracking:** We use cookies and similar technologies to track your activity and preferences.

### 2.3 Third-Party Information

We may receive information about you from third parties, such as:
- Analytics providers (Google Analytics)
- Payment processors (Stripe)
- Social media platforms (if you log in via social)

## 3. How We Use Your Information

We use the information we collect for the following purposes:

**Service Delivery:**
- Creating and maintaining your account
- Processing payments and subscriptions
- Providing customer support
- Sending transactional emails (confirmations, receipts, etc.)

**Service Improvement:**
- Analyzing usage patterns to improve our Service
- Personalizing your experience
- Developing new features and content
- Conducting research and analytics

**Marketing & Communications:**
- Sending promotional emails (with your consent)
- Notifying you of updates and changes
- Responding to your inquiries

**Legal Compliance:**
- Complying with legal obligations
- Protecting our rights and property
- Preventing fraud and abuse

## 4. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. You can request deletion of your account and associated data at any time by contacting us.

**Retention Periods:**
- Account data: Retained while account is active; deleted 30 days after account deletion
- Payment data: Retained for 7 years (tax/legal requirements)
- Usage data: Retained for 2 years for analytics purposes
- Email communications: Retained for 1 year

## 5. Data Security

We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Regular security audits
- Access controls and authentication
- Secure password hashing

However, no security system is completely secure. We cannot guarantee absolute security of your information.

## 6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

**Service Providers:** We share information with third parties who provide services on our behalf, including:
- Stripe (payment processing)
- SendGrid (email delivery)
- Google Analytics (analytics)
- Manus (hosting and infrastructure)

**Legal Requirements:** We may disclose information if required by law or in response to legal process.

**Business Transfers:** If we are acquired or merged, your information may be transferred as part of the transaction.

**Your Consent:** We may share information with your explicit consent.

## 7. Your Rights & Choices

### 7.1 Access & Portability

You have the right to access your personal information and request a copy in a portable format.

### 7.2 Correction & Deletion

You can update your account information at any time. You can request deletion of your account and associated data by contacting us.

### 7.3 Opt-Out

You can opt out of promotional emails by clicking the unsubscribe link in emails or updating your preferences in your account.

### 7.4 GDPR Rights (EU Users)

If you are in the EU, you have additional rights under GDPR, including:
- Right to access your data
- Right to rectify inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing

### 7.5 CCPA Rights (California Users)

If you are in California, you have rights under CCPA, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising CCPA rights

## 8. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing information.

## 9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly.

## 10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our Service, you consent to such transfers.

## 11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting the updated policy on our website. Your continued use of our Service constitutes acceptance of the updated Privacy Policy.

## 12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

**Prep+ by LCSWvibes**  
Email: support@lcswvibes.com  
Website: https://eliteexam-asuuxdbp.manus.space

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**Last Updated:** April 9, 2026